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Terms&Conditions / FAQ's

Terms and Conditions / Frequently Asked Questions

Returning Merchandise
You may return items for a full refund of the stock purchase price, this excludes shipping/postage fees if the order was not sent using our FREE SHIPPING offer. You may request a store credit or replacement (if possible).

Returns are accepted with our authorization only. To receive an approval, please send email to Customer Service within 3 days of receipt of goods.
Refused, unclaimed, undeliverable orders of merchandise returned due to customers' error are subject to 20% restocking fee in addition to all freight charges and cost of return shipping at customers cost.

Please note, we cannot accept returns for reasons such as "change of mind", Due to health/hygene and safety reasons this includes all underwear/panties/bra sets/all lingerie and swimwear.

If there is a manufacture fault we will be happy to accept the return of the item/s for a replacement if possible, a store credit or a refund.

Once your order has been processed (usually 24-48 hours or sooner after receiving the funds) the order cannot be cancelled as the stock will be on its way to our Melbourne office. This also applies to Made-to-Order stock see below.

Please see *Returns Conditions - Bottom of page for more details.

Refunds/Store Credit
Authorized returns will be refunded a full amount of merchandise price (excludes shipping/postage charges) to your original account as soon as we get the returns from you. If you prefer to have a store credit/coupon, you will be sent a Coupon to apply to your next order. COUPONS ARE VALID FOR 3 MONTHS. *See Returns Conditions - Bottom of page.

FREE SHIPPING
We provide free shipping anywhere in

Australia

for any purchase over $200.00 AU. Purchases under $200.00 AU will incur a flat $20.00 AU shipping fee.

Customers outside of Australia

International customers who wish to purchase from us will need to pay through Direct Debit. When making your payment please use the 'Print Order' Form. Our sales team will then sort your order and calculate the shipping cost. You will then receive an Email with the charges for shipping to your country. Please make your payment after you receive this additional information.

All shipments will go through AusPost (Australian postal service) via Registered Post. If you wish to add insurance - HIGHLY RECOMMENDED! or have your order sent express please let us know so we can factor in your additional charges.

Please note: All items ordered are shipped into Australia first as per order then shipped to you the customer.

We recommend you order in advance as shipping time can take a minimum of 14 working days to get to you.

* Please see shipping info below

Sale Items

Sale items are non-refundable or returnable.

If there is a manufacture fault please inform us within 3 days of recipt of goods so the return of item/s can be arranged (*Please see returns conditions). You will be credited only with a store credit valid for 3 months.

Made To Order Garments and Samples

Samples are non refundable or returnable as they are made to your specifics and/or request, even if garment has slight manufacture faults. These faults are due to single item manufacture and sometimes put together by hand to give you the customer an idea of what the garment will look like. We do try to make sure all your garments including samples are made to the best standards. Refunds, credits and returns for Made to Order garments apply only if there is a manufacture fault. No refunds or returns for "Change of Mind"

FAQ's

How do I cancel my paid order?
You can cancel your paid order within 24 hours of the order being made. If we have receieved the money and it reflects in our account most likely we will have started to process your order. If so, we may not be able to cancel your order. We do not process any orders until all funds have been cleared so this gives you some time to amend or cancel your order. Any cancellations should be made to us ASAP. Once your order is set for processing we cannot cancel the order as your order will most likely be on its way to our Melbourne office by this time.

I placed an order and paid a few days later. The stock was available when I ordered but now it is not. What happened?

We suggest to all our customers to make payments as soon as you can because our stock is sorted out as "first come first served".

So if you delay making your payment by a few days you could loose out on your items to another paid customer.

I want to buy from you, but I don't see my country
If you would like to buy from us and your country is not listed in our sign up, it means you need pre-registration approval.
(CLICK HERE) to contact us.

I wanted to order something but it is now gone!
Our clothes go fast! Only small quantities are available from each style and if you see something you like now...GRAB IT because it might be sold out by the next day. A garment can be "Out Of Stock" from as soon as a day or within the month.

I received the incorrect item/size range, what now?
We will do our best to exchange, your item/s for the correct style/size range, subject to stock availability. Where we cannot supply the identical style/size range we will offer an exchange for another item of your choice for the same value or you can choose to have a refund or credit coupon.

I purchased an item and it doesn't look like the picture.
We take extra care to provide you with adequate descriptions and images of our apparel. Please choose carefully as we do not refund customers based on this. Unless we have sent you the incorrect colour, wrong garment or faulty item we cannot refund you. We always try to make buying online easier for you by providing as much detail as possible about your purchase, although it is truly impossible to get a real life perspective on a garment when buying on the internet.

I paid for my order via Paypal and have been refunded, Why?

I f you have made a payment for an order through Paypal and we have refunded your account, this will most likely be because of a few things.

1. We don't have any of the items in stock to complete your order.

2. The total of your order is too large for us to absorb the Paypal charges on your behalf. Any orders over $500.00 are advised to be paid via Bank Deposit

3. You are a first time customer with a large order over $500.00

We will always contact you to let you know of any changes, out of stock items and refunds.

The Colour of the garments are not like in the photo.
Sometimes manufactures give us a general colour guide so you may receive a shade that is slightly different to the one shown in the photo. For Example, the photo of the garment may be a green but you receive a dark green or even monitor colours can change the colour/look of an item. The majority of the time the items are as they are in the photos. Unfortunately this is something we cannot control.

I am waiting for an order to arrive but I get notice of my order being cancelled. What Happened?

We may be going through a software upgrade and some glitches can occur. Should you receive any changes to your orders of any kind that you are unsure of please email us to find out what has happened. Some things can be rectified on the spot but we will be able to tell you if your orders are still pending or not.

I created an order and have not made a payment. How do I cancel it?
Just send us and email requesting it to be cancelled and we will amend it for you. If we do not see a payment come through for your order, it will automatically be cancelled after 3 days.

Why does it take so long to receive the stock?
We endeavour to ensure that we provide speedy service to all our customers. As we have a few different manufacturing warehouses outside

Australia

we bring in the stock as per order. Some things are out of our control and therefore add to time delays in receiving your stock. Such as clearing of funds and shipping. * See below.

*Payments
Online payment services such as Paypal and or Paymate have different processing times for instant transfers/credit card payments of up to 3 working days. E-Cheques can take up to 5 working days to clear.
Banks have processing times of anywhere between 3-5 working days. Weekends can mean a pause in clearing of payments too.
We will not process any orders until all funds are fully cleared.

*Shipping
Technical problems, local and international public holidays and shipment errors can add to time delays, so we advise our customers to order in advance and to expect that shipment can take up to 3-4 weeks. Overall the majority of our customers within

Australia

do receive their goods within 10-14 working days. International customers please expect that your shipments can take a little longer as your countries postal service may have their own times and methods of shipping out their post.

For Made-To-Order items, please allow an additional 10-14 working days, do remember manufacturing can take some time. Please order in advance.

I want to Cancel and get my refund for 'Made to Order" Stock Includes Maternity/Bridal/Other' Garments.
'Made to Order' stock is manufactured to your preference and can not be cancelled. If we have already received your order specifications and payment then most likely your order is being processed for manufacturing so your order cannot be cancelled. Please email us ASAP if you need to amend or cancel your order. We will do our best to make the changes for you if possible. Returns policy applies for 'Made to Order' - see below.

SIZES

Standard Sizing

Most of our stock comes from the U.S. their sizing is generally the same as Australian sizing but sometimes they have Missy ranges where the sizes are a little smaller by half a size. Below are the equivelants. Please note fabrics can alter the sizes slightly.

US Small - AU 8

US Medium -AU 10

US Large - AU 12

US XLarge - AU 14

What are your Plus Sizes like?
Our US Plus sizes are approximate to Australian sizes shown below:

U.S.   AUS
XL     - 14-16
XXL   - 16-18
XXXL - 18-20

(These sizes don't include Lingerie garments)

Maternity Wear Size Chart (in inches)

Small Medium Large XLarge

Bust 34-35" 36-37" 38-39" 39-40"

Belly 42" 43" 44" 45"

Hips 38-39" 40-41" 42-43" 45-46"

Top Length - 24-26" An additional 1.5cm in length given per size.

Please note sizing can vary slightly depending on fabrics.

If you wish to order larger sizing eg: M, L, XL, (Or larger) instead of the standard S,M,L as shown in the maternity range, please email to enquire. Please note prices may differ with larger sizes

Swimwear

Small, Medium, Large XLarge - Based on European sizing

I have another question that is not listed who can I ask?
To ensure that issues are resolved in the most expedient manner please contact our Customer Service department by email where we will advise you of the most appropriate method to resolve the issue and answer any of your other questions.

RETURNS CONDITIONS

Strictly no Refund for changing your mind, or if item sent out doesn't appear as in the picture or if you no longer like the item!

*PLEASE NOTE remember to wear a liner when trying on your lingerie, swimwear bottom or an outfit that has a panty bottom.
*PLEASE NOTE remove all jewellery or any other articles on your body that may nick, tear or pull the garment in anyway as some items are delicate.
*PLEASE NOTE when purchasing G-strings/underwear, pantyhose/ body stockings other lingerie with a panty bottom to it, Swimwear & socks we do not accept returns or offer refunds unless there has been a manufacturing fault or wrong order sent out (at our end). We do not offer refund even if the items are unworn and still in their unopened packaging. Buyer please buy at your own descretion.

For Lingerie, Swimwear and Delicate Garments Factory Faults Only -

For any items or garments which have manufacture faults we can exchange, refund or credit providing that:

- It is a manufacturing fault eg: zipper, stitching problems.
- The garment labels / swing tags are still attached.
- The garment has not been damaged or soiled (eg body odor/deoderant/perfume/sweat).
- The garment is free from nicks, tears and or pulls caused by jewellery, sharp nails etc.*
- The garment has not been altered by you or your customer in any way.
- The returned item is accompanied by the original receipt .
- The item is returned (at your own cost) to us in its original, undamaged packaging.
- The garment has not been worn (except to try the garment on for size).*

We follow the Australian standard of customer returns conditions.
Returns will not be accepted because of 'Change of Mind'.
All garments are manually checked so that you receive a product without faults.
When returning faulty products or order errors (errors at our end) the customer must include the original packaging/hangers/tags as well as the delivery receipt.
All returns are at the customers cost.
All exchanged Items (due to our order errors) will be shipped back to you at our cost.

Before Returning Your Items
You must email our Customer Service department and tell us of the problem so we can best advise you of what needs to be done.

Make sure you have:
The correct items that need returning still in their covers and on original hangers (If applicable).
Included a copy of your Invoice for our reference - Please highlight the items that are being returned and note the problem - "Faulty garment" or "incorrect Size range" (eg- you ordered a PLUS SIZE Range and received a Regular Size range)

Mail Items to:
Buy Fashion Direct
P.O. Box 87
Carnegie 3163
Victoria
Australia

When Returning Items Approved For Return By BuyFashionDirect

Please make sure you have sent the items back appropriately so that they will not get damaged or soiled during shipment.

Return your stock (with or without insurance as per your choice) by registered mail or any alternative method which requires you receive a tracking number, so that if anything happens and your shipment goes missing you can check with your post office for further information.

Please Note: When returning your items, we are not responsible for your lost or damaged goods through the mail. Should anything become damaged through shipment we will not be able to issue a refund.

In case you were uncertain, BuyFashionDirect.com also operates under the following domain names:

australiaclothingwholesale.com
australianfashionwholesale.com
australiafashionwholesaler.com
australiafashionwholesale.com
australianfashionwholesaler.com
buyaustraliafashion.com
buyclothingaustralia.com
buyfashionaustralia.com
fashionwholesalersaustralia.com
wholesaleclothingaustralia.com
wholesalefashionaustralia.com
wholesalefashionchina.com

Our aim is to make sure that you are 100% satisfied with your purchases.

Enjoy your shopping!
Buy Fashion Direct Team.
Australia

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